ClawDesk

Client reactivation

Bring back the clients who quietly stopped booking.

Every lapsed client gets a personal text about their own pet, and the ones who reply get booked.

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  • Built for your clinic only
  • No long contract
  • Nothing new for your team to learn
Pet owner reading a text message with her dog beside her

Sarah Whitfield

Bailey · last visit 14 months ago

Hi Sarah, it's Maple Grove. We noticed Bailey hasn't been in for a check-up in a while and wanted to see how he's doing.
Oh wow, has it been that long? Yes please, can we book something?
Absolutely. We have Thursday 2:40pm or Friday 10am — which suits?
Booked · Thu 2:40 PM

The problem today

Your warmest clients are going cold in your records.

128

lapsed clients brought back to an average clinic by a reactivation campaign

Partners for Healthy Pets · 1,612 clinics

They already chose you once

They trust your clinic. They just haven't heard from you since the last visit.

No-shows are never chased

They're marked in the system and forgotten, while the pet still needs the visit.

Nobody has the time

Texting hundreds of past clients is always important and never urgent.

How it works

Simple, from start to finish.

1

We find who's gone quiet

Lapsed clients, no-shows, cancellations and anyone overdue for care.

2

Each owner gets a personal text

With their pet's name and last visit, written as a check-in, not an ad.

3

Replies get booked

The conversation ends with an appointment.

4

It keeps running every month

Newly lapsed clients are picked up automatically.

What you get

Built, run and looked after by us.

Lapsed clients back in the diaryFrom the client list you already have.
Personal, by pet nameEvery message is about their pet, never a promotion.
No-shows and cancellations chasedAutomatically, every time.
Runs every monthYour list never goes stale again.
Stops the moment they replyNobody is over-messaged.
A clear reportSee exactly who replied and who booked.

Questions

What owners ask about this.

  1. The messages read as a check-in on their pet, not a sales blast, and the moment someone replies, the sequence stops.

Works well with

Google reviewsAsked at the right momentLearn more →New lead follow-upCalled back within a minuteLearn more →Appointment bookingBooked online or by phone, 24/7Learn more →

See what it does for your clinic, for free.

A short call: you tell us where the day goes, we show you what runs instead. No cost and no obligation.

Book a Free CallSee what we build