Privacy Policy
Last updated: September 2026
ClawDesk ("ClawDesk", "we", "us") builds and operates front-office automation — phone answering, pricing, lead follow-up, client reactivation, review requests, and clinical note-taking — on behalf of independent veterinary clinics ("Clinics"). This policy explains what information we collect, why, and how it's handled, both for the Clinics we work with and the pet owners those Clinics serve ("Clients").
Information we collect
- Contact details: name, phone number, email address.
- Pet information relevant to scheduling and care: pet name, species, weight, and the reason for a visit.
- Call recordings and transcripts, when a call is handled by one of our systems.
- SMS and email message content exchanged as part of booking, pricing, reminders, or follow-up.
- Basic clinic information: pricing, hours, calendar availability, and services offered, provided directly by the Clinic.
How we use it
- To answer calls, answer pricing questions, and book appointments on a Clinic's behalf.
- To send appointment confirmations, reminders, and follow-up messages by SMS or email.
- To reach out to lapsed or newly-enquiring clients on a Clinic's behalf, at the Clinic's direction.
- To request feedback and Google reviews after a completed visit.
- To draft clinical notes from an exam-room conversation, for the Clinic's veterinarian to review and approve.
- To improve the accuracy and reliability of these systems.
We do not sell personal information, and we do not use Client information for advertising or share it with any party outside the Clinic relationship it was collected for.
SMS & messaging
Clients receive SMS messages from a Clinic because they have an existing relationship with that Clinic — as a current, past, or enquiring patient. Every message identifies the Clinic and includes a way to opt out. Replying STOP to any message immediately ends further messages from that conversation; replying HELP returns support contact information. Message frequency varies by the type of communication (a single confirmation, a short reminder series, or an occasional check-in). Message and data rates may apply.
How information is stored and shared
Information is stored using our operations platform (GoHighLevel) and, where a system uses AI to answer questions or draft content, processed by our AI provider (Anthropic) solely to generate that response — not to train external models. Each Clinic's data is kept separate from every other Clinic's data. We do not share Client information with third parties for marketing purposes.
Your choices
You can opt out of SMS at any time by replying STOP. You can ask a Clinic to correct or delete information they hold about you by contacting that Clinic directly, or by contacting us at the email below and we will route the request.
Contact
Questions about this policy can be sent to clawdeskagency@gmail.com or by calling (844) 957-2486.