SMS Consent Process
Last updated: September 2026
ClawDesk speaks with veterinary clinic owners and managers by phone. When a clinic owner agrees to schedule a call with us, we ask for their verbal permission to text them a confirmation and reminder for that appointment. This page describes exactly how that consent is collected and recorded.
How consent is collected
- A ClawDesk representative speaks with the clinic owner or manager by phone.
- The owner agrees to schedule a call, and the representative books a time with them while still on the phone.
- The representative asks for permission to text the meeting link and reminder, using the verbal consent script below.
- The owner gives a mobile number or an email. A number is only used for text messages if the owner gives it for this purpose.
- The number, the date of the call and the fact that verbal consent was given are recorded on the owner's contact record in our CRM, and are kept for as long as the contact record exists.
Verbal consent script
“What's the best number or email I can text the link and a reminder to?”
The owner gives their mobile number for the stated purpose, a text with the meeting link and a reminder for the call we just scheduled, which is their verbal consent to receive those text messages. If they give an email instead, we email them and no text is sent.
Sample interaction
ClawDesk: “Perfect, so does Thursday at 2pm work for you?”
Clinic owner: “Thursday at 2 works.”
ClawDesk: “What's the best number or email I can text the link and a reminder to?”
Clinic owner: “You can text me at 612-555-0134.”
The number and the consent are then written to the owner's contact record in our CRM before the call ends. The first text they receive identifies ClawDesk and carries the opt-out instructions below.
First message they receive
“Hi [Name], this is ClawDesk confirming our call on Thursday at 2pm. Here's the link: [link]. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help.”
What we send
- A confirmation of the scheduled call, with the date, time and meeting link.
- A short reminder before the call.
We do not send marketing or promotional messages to numbers collected this way. Message frequency is limited to the appointment at hand. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for support.
Contact
Questions can be sent to hello@getclawdesk.com or by calling (844) 957-2486. See also our Privacy Policy and Terms & Conditions.